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Math is hard, let's shop for cell phones!
Earlier this week, Christine and I switched cellular providers, and got new phones.

Sick of Verizon

I had been growing tired of Verizon Wireless for quite some time now. While there are not many "dropped" calls, there are far too many situations where the call goes silent, or every other word gets dropped. After complaining to Verizon a few times, they informed us that we could switch carriers with out paying a termination fee. Of course, we are already within a month of the end of our contract, so this is not really a big deal.

Another issue with Verizon is that they go out of their way to cripple their phones, removing capabilities the manufacturers put in such as bluetooth file transfers, custom ring tones, and contact syncing just so that you will be forced to purchase these things from Verizon, or pay 25 cents in order to mail a picture to yourself off the phone, instead of getting it off the phone yourself with the USB cable that they charge you $30 - $50 for.

While I was on Verizon with an LG VX8100 phone, I used BitPim to work around many of the Verizon limitations, and can say it worked very well, but the problem still remains that I should not have to fight the provider I am paying $75 to every month.

No iPhone For Me

My first instinct was to buy an iPhone, mostly because I am that kind of geek, and it is the perfect toy. After a while reality tends to set in, and I realized that I would be getting myself into a 2 year contract with out the carrier even subsidizing my phone. I also wanted a phone that was a bit more open to installing third party applications such as an SSH client, and I wanted a keyboard.

AT&T also made the choice easier for me by announcing that a new 3G iPhone would be coming out at some point next year. No point in spending $399 now on a device that I know will be obsolete in 3 - 5 months.

Windows Mobile

I decided to get a device running Windows Mobile 6 as it appears to be much more friendly to third party applications than other platforms. A quick search returned tons of freeware and shareware applications that are available for the platform.

Another reason for my interest in Windows Mobile was the existence of PocketPutty. When I think of applications that I would want access to, where ever I am, the first one I think of is SSH. Sure I would like a good web browser, and an email client would be nice, but with an SSH client I have access to any command line program one could think of running on a Linux or Solaris box.

Choosing a phone/Provider

My first step in choosing a phone was to visit a few phone stores, BestBuy, etc., and get my hands on as many working models as I could. In doing this I quickly realized that I was attracted to the slider phones that had full keyboards, most of which made by HTC. My choices for these phones was the AT&T Tilt, T-Mobile Wing, and the Sprint Mogul.

Unfortunately, in the U.S., the choice of phone is based on the choice of provider. This makes deciding upon a phone much harder as you must compare a providers prices and services as well as the phones features. I found my self switching between browser tabs back and forth trying to compare features until I just created my own comparison chart. The blue items in the chart are the best capabilities or lowest cost, and the red are the worst capabilities or highest cost.

Carrier AT&T T-Mobile Sprint
Family Plan 2 Lines Nation 550 FamilyTalk FamilyTime Basic Sprint Power Pack Family Plans
Roll over Minutes Y N N
Monthly Price $59.99 $59.99 $59.99
Minutes 550 700 550
Additional Minutes $0.45 $0.40 $0.45
Unlimited Data Plan (price per phone) PDA Personal Max Total Internet Add-on Power Vision PRO Pack
$39.99 $19.99 $30.00
Unlimited Text N N Y
Start up costs $62.00 $70.00 $0.00
Total Monthly $139.97 $99.97 $119.99
TCO for 2 Years $4,021.26 $3,069.26 $3,479.74
Phone Tilt Wing Mogul
Net Price 299.99 299.99 299.99
Service GSM GSM CDMA
CPU 400Mhz 201MHz 400MHz
Bandwidth 3.6Mb 90Kb 400kb – 2.4Mb
Car Charger N N Y
Case N N Y
3.5mm Adapter N N Y
Stereo Headset N N Y
Camera 3MP 2MP 2MP
Camera Res 2048x1536 1600x1200 ?
GPS Y N N
Bluetooth 2.0 1.2 2.0
Stereo Bluetooth Y N Y
Memory 256/128 128/64 256/64
Included Card N N 512MB
Voice Activated Fee Y N
CNET Rating 8.3 7 7.3
CNET User Rating 7.8 6.5 7.8

Some things were the same between the three phones, and as such, I left them out of the chart. All providers offered free mobile to mobile minutes, meaning you can call anyone else on the same network for free. The weight between the devices was close enough for me at 5.8 - 6.7 ounces. Talk time was 4 hours on each phone, and standby time was listed at 6 - 8 days, although I doubt those numbers. The phones run on Windows Mobile 6, have a mini USB connector, lack a 3.5MM audio jack, support WiFi, and have MicroSD slots.

The Total Cost of Ownership (TCO) for the phones was calculated by adding the price of 2 phones minus any rebates, activation fees, the price of service, including data plan per phone, for 2 years. This does not include the various taxes and surcharges that each carrier will no doubt add to the bill.

Some things were clear right away. AT&T is the most expensive, T-Mobile the cheapest, and Sprint gives you the most accessories with the phone.

Sprint Mogul

The Sprint Mogul was the only phone to include a car charger, case, headphone adapter, headset, and a 512MB MicroSD card.

The headphone adapter is important since all of these phones lack a 3.5mm headset jack requiring you to either buy a mini USB headset, or use Bluetooth.

Sprint was the only one lacking GSM, and I just did not feel right being stuck on a CDMA network for 2 more years considering that the rest of the world has pretty much standardized on GSM. I can only assume that I would have the same issues I was having with Verizon. I also do not know anybody who uses Sprint meaning that other than Christine and I calling each other, Mobile to Mobile minutes would be useless.

T-Mobile Wing

T-Mobile had the cheapest per month cost of any provider I looked at since the data plan is only $19.95 a month. T-Mobile also offered the most minutes in its lowest priced package and had the lowest cost for additional minutes.

On the down side, every review I read about their phone said it was sluggish. This was most likely due to the fact that its CPU is half the speed of the other two phones. The T-Mobile network was also much slower than the competition, and it was the only phone lacking Bluetooth 2.0, and thus support for stereo Bluetooth headsets.

AT&T Tilt

AT&T was both the most capable, and unfortunately, the most expensive choice. Besides the TCO for this phone, one has to factor in the fact that they will most likely require a new headset, memory card, case, etc.

On the plus side, AT&T is the only carrier to offer Roll Over Minutes, and the Tilt was the only phone I looked at that had an unlocked GPS device. That is, you can access the GPS from third party software, instead of being force to pay for a provider sponserd navigation plan at $9.95/mo per phone.

My Choice

I ended up going with AT&T After being on a provider that goes out of its way to cripple its phones, the unlocked GPS was a big factor in my decision. Other factors were the 3G network, highest resolution camera phone, most built in memory, and the CNET ratings. , Sprint was a close second due to the included accessories.

Since we do not use very many minutes on a regular basis, the Roll Over Minutes made a lot of sense, as we could then use the minutes we normally waste during times when we use an unusual number of minutes. For example, when we purchased our house, we used quite a few more minutes than usual, and our Verizon bill ended up being over $400 one month, even though for the rest of the 2 years on the plan, we used less than 25% of our minutes.

Life with the AT&T Tilt

It is nice to have a web browser with me where ever I go. Accessing vidio from sites like ABC 7 News To Go works pretty well in Pocket Internet Explorer including their video on demand features. Adding ring tones is as easy as saving an MP3 to the "My Ringtones" directory. Accessing email from most standard POP3/IMAP servers works very well, including getting attachments.  Google Maps for mobile devices works great with the unlocked GPS.

But once the cool factor wears off, you are stuck with a $299 phone, and a far too expensive phone bill. It is then when you realize that besides a really cool toy, you really want a phone that just works.

The good news is that the Tilt has very clear sound, and the AT&T network has provided excellent reception compared to Verizon.

The bad news is that as a phone, the Tilt is not as easy to use as my last phone. I suspect that this would be the case for any PDA/smartphone out there, as with many of these devices, the phone feature is just another application. In the case of the Tilt, Wing, and Mogul, the phone even lacks a normal keypad.

In order to call Christine with my old phone, I would simply flip it open, press and hold "2", and wait for the call to connect. When the call was over, I closed the phone and returned it to my pocket.

With this phone I must locate and press the power button located on the right hand side. The power button is flush with the side of the phone and would be impossible to find if I were wearing the thinest of gloves. There is a setting to make the phone activate using the other buttons on the phone, but I suspect that would lead to a drained battery if the phone was kept in my pocket, as each time a button got pressed, the display/back light would activate.

After turning the device on, I must enter my unlocking code if required, then press the phone icon, and then make the call by holding down the "2" with my thumb. Keep in mind that you can not feel for these buttons since they are just icons on the screen, so you must be looking at the phone the whole time.  You can also use the scroll wheel on the left side to select from the speed dial numbers, but this requires lots of practice as the combo wheel/button tends to move as it is pressed, and can result in the wrong number being called.

Again, I suspect these issues are the same for most smart phones and will get easier the longer I own this phone.

Overall, I think I am happy with this phone, and Christine appears to be happy with her Tilt as well. After spending more time with the phone, I will most likely post more about it.


* EDIT TO ADD: The origins of the phrase: "Math is hard, let's go shopping!".

Tags: , , , , , , , , , , , ,
Current Location: Oakland, CA
Feeling: accomplished
Listening to: Yahoo - Situation (Ring Tone)

Comments
inoah From: [info]inoah Date: December 9th, 2007 04:29 am (UTC) (Link)
After the endless connectivity, billing, and voicemail problems I had with AT&T YOU WILL, I will never ever go back to them. I would rather even put up with Verizon's fucked up locking policies, because at least I know that what I actually do get actually works, and works reliably.

After AT&T bought out SBC/PacHell, I even turned off my landline. Fuck 'em.
fxl From: [info]fxl Date: December 9th, 2007 04:34 am (UTC) (Link)
Interesting.

I left PacBell Wireless due to billing issues, but assumed that since they had merged, been acquired, renamed, merged again, that at least that issue would be solved.

Verizon wireless does not work at all in my neighborhood, and we had lots of call dropouts in other areas as well. It is always possible that we just had bad phones.

Where are you getting your internet connectivity from these days?
aergern From: [info]aergern Date: December 9th, 2007 06:35 am (UTC) (Link)
I absolutely love my Blackberry 8320 (T-Mobile). It has tons of 3rd party apps and it does VoIP. So I use about 300 actual minutes of cell time and the rest are VoIP over my home AP, work AP and any other AP that's open .. including TMO hotspots. :D

I'm not much of a Windows Mobile fan and I couldn't give MegaTelco my money. I hope they work out for you though. :D
mkb_cbr From: [info]mkb_cbr Date: December 9th, 2007 09:04 am (UTC) (Link)
Interesting. Leaving Verizon was the biggest obstacle for me to get an iPhone. I've carried a cell phone every day since 1992 or so and Verizon is far and away the best carrier I have been with. Consumer Reports found the same thing. When they did a big survey of cellular customers a few years ago, Verizon took top honors in every city but one. In that last city, Verizon was tied for first.

Crippling phones is irritating, but far less irritating than what I have put up with from other carriers. In fact, I'm not sure the phone crippling ever impacted me directly even though I object to it on principle.

I dealt with AT&T customer service the other day over an iPhone problem. They weren't actually bad, but the whole experience paled in comparison to my interactions with Verizon. The moment Verizon starts carrying the iPhone, I am switching back.
starius From: [info]starius Date: December 11th, 2007 10:19 pm (UTC) (Link)

I was surprised to the extent that verizon crippled their phones.
Some time ago, I posted a video on youtube about how easy it was for a RAZR v3 phone to interact with OS X. A friend of mine in another state, who had the same phone, told me that none of those features worked for him through Verizon.

Since putting the video up, which I didn't expect to get much attention, I've gotten many messages from people asking for help getting those features to work for them too.... and eventually I realized that the first question I have to ask is, "Do you use Verizon?" and every case it's been a "yes."

I don't know why people put up with that, the only reason why I wanted the RAZR V3 was because of those bluetooth and sync capabilities. If I couldn't have had those features, I would have gone with the cheapest phone possible.
smoif From: [info]smoif Date: December 14th, 2007 12:52 am (UTC) (Link)
Verizon is evil as hell.
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